Refund Policy

Effective Date: 01/07/2025

At Tranquil Transitions Aus, we take pride in offering a highly personalised and professional service. As a boutique luxury home organisation business, our resources and time are dedicated exclusively to each client. We kindly ask you to take note of the following refund terms.

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1. Refunds

Due to the bespoke nature of our services, we do not offer refunds for completed consultations or services already rendered.

However, if you are not satisfied with any aspect of your experience, please get in touch with us within five business days of your appointment. We are committed to working with you to resolve any concerns where possible.

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2. Cancellations

We understand that life can be unpredictable. If you need to cancel, please notify us as soon as possible.

• Cancellations made with at least 48 hours’ notice will not incur any fees

• Cancellations made within 24–48 hours will be subject to a 50% cancellation fee

• Cancellations made within 24 hours or no-shows will be subject to a 100% fee

3. Deposits

A non-refundable deposit is required to secure your booking. This deposit will be applied toward your final invoice and outlined at the time of confirmation.

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4. Rescheduling

We are happy to accommodate rescheduling where possible, subject to availability. Please give at least 48 hours’ notice to avoid fees.

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5. Exceptional Circumstances

We understand that emergencies happen. If a cancellation is due to an emergency or unforeseen event, we may, at our discretion, reduce or waive cancellation fees.

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6. Contact Us

For questions about your booking, cancellations, or this policy, please get in touch via email: info@tranquiltransitionsaus.com.au

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