Effective Date: 01/07/2025

At Tranquil Transitions Aus, your privacy is important to us. This Privacy Policy outlines how we collect, disclose, protect, and use your personal information under the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

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1. What Personal Information We Collect

We may collect the following types of personal information:

• Any other information you voluntarily provide to us in person or via our email, social media, or website

• Information about your home (e.g., descriptions, floor plans, or photos for consultations)

• Payment details (processed securely via third-party platforms)

• Your address, contact details, and name (including email address and phone number)

 

2. How We Collect Your Information

We collect personal information directly from you when you:

• Book a consultation or service

• Contact us through our email, social media, or website

• Fill out a form or provide feedback

• Subscribe to our mailing list or newsletter

 

3. Why We Collect Your Information

We collect your information to:

• Communicate with you regarding appointments, promotions, and updates

• Improve our client experience, services, and website

• Maintain internal records and service notes

• Provide customer support and respond to enquiries

• Provide our luxury home organisation services to you

 

4. Disclosure of Personal Information

We will never sell your personal information. We may disclose your information to:

• Anyone you authorise us to share your information with

• Our trusted service providers who assist in operating our business (e.g., IT support or payment processors)

• Regulatory authorities, if required by law

All third parties we work with are required to comply with privacy obligations.

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5. How We Protect Your Information

We are committed to keeping your personal information secure. We use a combination of electronic, managerial, and physical measures to safeguard your data from unauthorised access, disclosure, or misuse.

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6. Access & Correction

You may request access to, or correction of, the personal information we hold about you at any time. Please get in touch with us using the details below.

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7. Cookies & Website Analytics

Our website may use cookies and third-party analytics tools to enhance user experience and understand website traffic. You can choose to deactivate cookies through your browser settings.

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8. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

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9. Updates to This Policy

We may update this Privacy Policy from time to time for legal reasons or to reflect changes to our practices. The most current version will always be available on our website.

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10. Contact Us

If you have any questions about this Privacy Policy, or if you wish to access, correct, or update your personal information, we warmly welcome you to get in touch via email: info@tranquiltransitionsaus.com.au

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